Terms & Conditions

Thank you for choosing shop.ciencia.com.pk online store (the "Store") managed and owned by Ciencia Technologies (Private) Ltd (the “Ciencia”). These terms and conditions ("Terms and Conditions") apply to the Store and you, and all of its divisions, subsidiaries, and affiliate operated Internet Stores which reference these Terms and Conditions. You should read the entire Terms and Conditions because all of the terms are important and together create a legal agreement that, once accepted by you, applies to you. By accessing the Store, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this Store. The Store reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Store with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Store following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.



You are either at least 18 years of age or are accessing the Store under the supervision of a parent or legal guardian. We grant you a non-transferable and revocable license to use the Store, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Store. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Content provided on this Store is solely for informational purposes. Product representations expressed on this Store are those of the vendor and are not made by us. Submissions or opinions expressed on this Store are those of the individual posting such content and may not reflect Ciencia’s opinions.

Certain services and related features that may be made available on the Store may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Store is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Store shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from the Store. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.


Anything that you submit to the Store and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become Ciencia’s sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Store, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.



Please note that there are cases when an order cannot be processed for various reasons. The Store reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

We are determined to provide the most accurate pricing information on the Store to Ciencia’s users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Store. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at Ciencia’s own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.


You are eligible for an exchange of refund in the following scenarios:

a.     We have shipped a wrong product or colour that is not matching with your order.

b.     There is a manufacturing defect in the product ordered by you.

You have 3 days to inform us about such scenario from the date you receive the parcel, if you wish to exchange the product. In case of exchange we will not charge you for the courier service, however if it’s a refund case then all courier charges will be deducted in the final settlement of refund. Item claimed for exchange after 3 days are not acceptable.

Please note the following before qualifying for an exchange of refunds:

a.     Items must be unused and undamaged and must be in their original purchase condition as received.

b.     You need to send us the following: Original Product Packaging, Manufacturer's Containers, Documentation, Warranty Cards, Manuals, and all accessories.

c.     All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner.

d.     The product must not fall into the category of non-refundable which are as follow:

o    Clothes, Shoes, Bags, or any other wearable items.

o    Video games, software or products of the same type.

o    Cosmetics and Fragrance


Do not accept packages that are damaged, ripped, opened or in bad condition upon delivery. You can always refuse delivery without paying the delivery fees.



All intellectual property rights, whether registered or unregistered, in the Store, information content on the Store and all the Store design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain Ciencia’s property. The entire contents of the Store also are protected by copyright as a collective work under Pakistani copyright laws and international conventions. All rights are reserved.



These Terms and Conditions shall be interpreted and governed by the laws in force in Pakistan. Each party hereby agrees to submit to the jurisdiction of the Pakistan courts.



Any disputes, controversies, or differences arising out of the implementation, interpretation, performance of these Terms and Conditions, shall be finally settled through arbitration by a single arbitrator to be appointed in accordance with the rules of Chartered Institute of Arbitrators. The arbitrator shall be a person who is legally trained and who has experience in the information technology field and is independent of either party. The venue of the arbitration shall be Islamabad. The language used in the arbitration proceedings shall be English. The award of the arbitrator shall be final and binding and may be entered in any court of competent jurisdiction and enforced in accordance with the Arbitration Act of Pakistan. Notwithstanding the foregoing, the Store reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through competent courts.



In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Store and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Store in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Store shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Store or with any terms, conditions, rules, policies, guidelines, or practices in operating the Store, your sole and exclusive remedy is to discontinue using the Store.